Privacy policy

1. We respect your privacy Delta 9 Medicinal (we, us, our) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors in relation to their personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the Act). The rules that an organization must follow under the Act are known as the Australian Privacy Principles and cover the collection, use, disclosure, quality, and security of personal information. Our organization is also governed by a number of state-specific privacy laws.

This privacy policy sets out how we collect and treat your personal information (the Privacy Policy).

1. What is your personal information? ‘Personal information’ has the same meaning as it has under the Act. In general, Personal Information is any information we hold which personally identifies you or is reasonably identifiable as being about you. This Privacy Policy covers all people who use our services or otherwise provide their personal information to us.

Personal information includes ‘sensitive information’, which is a particular type of personal information. Sensitive information includes identifying health information about you (such as details of your health and medical history or the health services you have received).

For the purposes of this Privacy Policy, no distinction has been made between personal information and sensitive information, as defined in the Act. Therefore, all information will be referred to as ‘Personal Information’ throughout this Privacy Policy.

1. Collection of Personal Information We will, from time to time, receive and store Personal Information you enter onto our website, provided to us directly or given to us in other forms.

This information may include:

• Basic information such as your name, phone number, address, and email address.
• Your age or date of birth; your Medicare number, Veterans’ Affairs number, Health Care Card number, health fund details, or pension number.
• Current drugs or treatments used by you; information relevant to your medical care, including your previous and current medical history and your family medical history.
• Your ethnic background; your profession, occupation, or job title; the name of any health service provider or medical specialist who has treated you or to whom you are referred, copies of any letters of referrals or copies of any reports back.
• Additional information that you may provide to us directly through our representatives, medical or allied health professionals providing services, or otherwise.

We may also collect some information that is not Personal Information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

1. How we collect your Personal Information We collect Personal Information from you in a variety of ways, including when you interact with us electronically, telephonically, or in person, when you access or use our website and when we provide our services to you, including during the course of consultations or otherwise.

We also collect Personal Information from third parties, including:

• Information provided on your behalf with your consent.
• Information from a health service provider who refers you to our medical practitioners or health professionals.
• Information from health service providers to whom you are referred.
• Information from your employer or prospective employer.
• Information from third parties such as law enforcement agencies and other government entities.

When we collect Personal Information from third parties, we will protect it as set out in this Privacy Policy.

1. What happens if we can’t collect your Personal Information? You are not obliged to disclose your Personal Information to us. However, if you do not provide us with the Personal Information we request, we may not be able to provide the requested services to you, either to the same standard or at all or your diagnosis and treatment may be inaccurate or incomplete.

2. Use of your Personal Information We will only collect information that is reasonably necessary for providing our services to you. We collect Personal Information about you so that we can perform our business activities and functions and to provide the best possible quality of service to you.

We collect, hold, use, and disclose Personal Information for the following purposes:

• To provide medical services and treatment to you and to enable you to be attended by our medical professionals.
• To provide you with information and updates about our services.
• For administrative and billing purposes.
• To update our records and keep your contact details up to date.
• To process and respond to any complaint made by you.
• To comply with any law, rule, regulation, lawful, and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority in any country.
• For the purposes of data research and analysis (by us or third parties), including conducting clinical trials and for the purpose of sending you direct marketing communications in relation to these.
• For inclusion in a recall register to be advised of follow-up visits, medical updates, and approval period information.
• To answer enquiries and provide information or advice about existing and new products or services and all matters relevant to the services we provide to you.
• To conduct business processing functions, including providing Personal Information to our related bodies corporate, contractors, service providers, or other third parties.
• For the administrative, marketing, direct marketing, planning, product or service development, quality control, and research purposes for us, our contractors, or service providers.
• To meet obligations of notification to our insurers.
• To make you aware of new and additional products, services, and opportunities available to you.

We may also use your personal information for purposes which are directly related to these main purposes, in circumstances where you would reasonably expect us to use your information for these purposes.

We may use your personal information to improve our products and services and better understand your needs. We may contact you by a variety of measures including telephone, email, SMS, or mail.

Your Personal Information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy or as permitted under the Act.

1. Disclosure of your personal information We respect the privacy of your personal information and we will take reasonable steps to keep it confidential and protected.

We will not disclose your personal information to any third parties unless you have consented, or we are otherwise permitted or required to do so by law.

In accordance with the law, we will only disclose your personal information without your consent in circumstances such as where we reasonably believe this is necessary to prevent or lessen or prevent a serious threat to the life, health, or safety of any individual, or to public health or safety.

We may disclose your personal information to:

• Any of our employees, officers, medical professionals, or associated medical specialists who provide medical services to you at our clinics, insurers, professional advisers, agents, suppliers, subcontractors, or service providers for the purposes of operation of our business, fulfilling requests by you and to otherwise provide products and services to you.
• Your medical professionals for the purposes of continuity of care.
• Suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes.
• Any organization or person for any authorized purpose with your express consent.
• To comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• To protect the copyright, trademarks, legal rights, property or safety of Delta 9 Medicinal, www.Delta9Medicinal.com, its customers or third parties.